Frequently Asked Questions
Getting Connect with Softmerce
What is Softmerce?
Softmerce is a SaaS-based software product company. It have CRM, Accounting, Billing, Inventory Management, E-learning and HRMS which is integrated with Agentic AI. It streamlines workflows, boosts productivity, and provides data-driven insights tailored for diverse industries.
How do I create a new account?
To create a new account, click the "Get Started" https://softmerce.com/user_admin/register.php button on our homepage. Enter your email address, it will check if the username is available, if it is available it will ask you to enter additional information. Once submitted your account will be set up instantly.
What if I forget my password?
If you forget your password, click the Login button on our homepage, then click "Forgot Password?" Enter your email address, and you'll receive a secure link with instructions to reset it.
How do I change my account details?
To update your account details, log into your account, then click the profile icon at the top-right corner. Choose profile from the dropdown menu, edit your details and click save button changes will save successfully.
Is there a limit to how many accounts I can create?
There isn’t a limit on the number of accounts. With single account users can subscribe to all the products in softmerce. Each E-mail account created will be treated as individual user.
What is your subscription pricing model?
Our subscription pricing varies depending on the product and the features, number of users, and usage. Visit our website for detailed plans tailored for different business needs.
How does Agentic AI enhance the software?
Agentic AI optimizes workflows, automates repetitive tasks, and provides insights to improve decision-making, ultimately increasing your team's productivity and efficiency.
Is there a free trial available?
Yes, we offer a free trial for 14 days, allowing you to explore our features and see how our solution fits your business needs without any commitment.
Can I customize the software for my needs?
Yes, our software is highly customizable, enabling you to tailor workflows and processes to align with your specific business requirements seamlessly. You can customize them from User privileges section. If you need further customization please contact through the company contact us page.
How do I integrate your software with others?
We provide various APIs and integration options for popular tools and software. Our support team will assist you in connecting with other platforms seamlessly.
What support do you offer during setup?
We offer comprehensive support, including onboarding sessions, tutorials, and a dedicated customer support engineer to ensure a smooth setup experience.
Is my data secure with your software?
Absolutely! We implement strict security measures including encryption, regular audits, and compliance with data protection regulations to safeguard your information.
How often do you update your software?
We release updates regularly to enhance features, improve user experience, and ensure security. Clients are notified in advance for planned upgrades.
Can I access software on mobile devices?
Yes, our software is mobile-responsive and can be accessed from various devices, ensuring you can manage business activities on the go.
Do you provide training for new users?
Yes, we offer training sessions and resources to help new users understand the software quickly, ensuring they can maximize its potential for their business.
Are there limits on user accounts?
Limits depend on your subscription plan. Our basic plan supports a limited number of users, while higher tiers allow for more accounts with added features.
Can I switch plans later?
Yes, you can seamlessly upgrade or downgrade your subscription plan at any time. Adjust your plan based on your evolving business needs for flexibility.
How do I provide feedback on the software?
We value your feedback! Use our contact us page on the website to share your thoughts and suggestions for product improvements.
What industries do you cater to?
Our software is designed to be versatile and caters to a variety of industries including healthcare, finance, education, and retail to meet diverse business needs.
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