Frequently Asked Questions
Getting Connect with Softmerce
What is Softmerce?
Softmerce is a simple yet effective eCommerce platform that helps you to take your business to the next level. Softmerce allows you to create your online store. Softmerce is completely a cloud-based place where the user doesn’t want to worry much on upgrade or maintaining servers.
Do I need developers help to create the online Store?
No, you do not need the help of developers to create the online store in Softmerce.Softmerce allows you to customize the look and feel of the store by selecting any one from their themes.
How can we manage inventory, payments and delivery?
We have the built in functionality of stock management, payment mode and shipping. Hence the integration time can be saved.
Can it be used globally?
Of course, Softmerce can be used in most part of the country.
How can be get the domain name for the online Store?
We can buy domain from Softmerce or you can get it from the third party and can be connected to Softmerce.
What currencies does Softmerce support?
We accept multicurrency payments for the eCommerce store. But make sure that this condition works for your payment provider also.
How you deal with Cash on Delivery?
Softmerce provides the below features in COD orders. Set option to add the available postal code for COD. Set a minimum and maximum order value to accept COD. Shipping amount varies based on location.
Can we change the payment gateway providers anytime?
Yes, Softmerce provide that option in payment page ,you can activate or change the payment provider from Softmerce admin.
Do you have any other mode of selling products other than online store?
You can sell products on different online sales channels like facebook , google ,amazon and so on.
Do you provide Wholesale Channel?
Softmerce allows you to act as a wholesale store, by selling the products to other businesses in a separate password –protected storefront.
How to add Buy Button in Softmerce?
Sell from your own website ,blog or instagram account by embedding buy buttons.This button will redirect to the checkout page of the Softmerce Websites
How to track the sales happening in the store?
Software provide the customer with the dashboard features,where the graphical representation of the sale/order can be viewed.
Do you provide the customer reports?
Softmerce will track the customers personal details like phone number ,address,mail id to send the updates or offers.
What are the features associated with Softmerce POS
User friendly POS with Billing, Stock Management, Invoice printing features are included. Shift management is made simple with Softmerce POS software.
Whether tax and discount features are added to the system?
Yes , both POS and the Softmerce online store have the option to include or exclude GST in the total Bill Amount.Productwise,Categorywise,Brandwise and Orderwise offers can be set in Softmerce.
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